Senior IT Service Management Consultant

1 week ago

Sydney, New South Wales, Australia beBeeServiceNow Full time $45,000 - $51,000

Senior ITSM Consultant

We are seeking a highly experienced Senior IT Service Management (ITSM) consultant with deep expertise in IT Asset Management (ITAM), Configuration Management Database (CMDB), and ServiceNow platform development.

Responsibilities:
  • Lead ITAM, CMDB, and ServiceNow integration initiatives to align IT processes with business objectives.
  • Provide hands-on technical leadership in ServiceNow development, including Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, Access Controls, and Service Portal configuration.
  • Drive best practices across ServiceNow CMDB, Discovery, and CSDM architecture, including data modelling and module utilisation (CSM, SOW, HAM, and Reporting).

Requirements:

  • 10+ years' experience in ITSM, CMDB, and ServiceNow platform development.
  • Proven expertise in ServiceNow integrations and custom application development.
  • Strong technical proficiency across ITAM, CMDB, and related ServiceNow modules.
  • Deep knowledge of ServiceNow Discovery and CSDM framework.
  • Excellent communication and stakeholder engagement skills, with the ability to translate business needs into technical solutions.

Desirable Skills:

  • Additional experience with ServiceNow HAM, CSM, and reporting capabilities.
  • Broad background in enterprise IT infrastructure and tool administration.

Benefits:

  • Opportunity to work on high-profile ServiceNow projects.
  • Collaborative and dynamic team environment.
  • Potential for career growth and professional development.

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