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Customer Delivery and Metering Coordinator Manager

2 months ago

Brisbane, Queensland, Australia Shell Energy Full time
About the Role

We are seeking a highly skilled Customer Delivery and Metering Coordinator Manager to join our team at Shell Energy. As a key member of our operations team, you will play a critical role in delivering our business plan and ensuring the successful onboarding of customers.

Key Responsibilities
  • Represent Powermetric as the AEMO registered Metering Coordinator and manage all regulatory requirements, audits, and NER changes.
  • Develop and maintain operational processes, procedures, and systems to enable customer onboarding, including front-end contract and meter order processing, metering accuracy governance, and metering coordinator market interactions and activities consistent with Chapter 7 of the National Electricity Rules.
  • Develop, implement, and monitor customer acquisition and retention strategies.
  • Monitor and manage customer accounts and services to achieve and maintain excellent customer rapport.
  • Monitor sales opportunities and drive the conversion of these leads to contracts.
  • Ensure the operational and IT functions are established and run according to Shell's standards.
  • Send and manage B2B and CATS transactions in accordance with the applicable NER requirements and timeframes.
  • Develop and maintain Metering Coordinator compliance and exemptions matters in accordance with the NER.
  • Develop, maintain, and ensure compliance with an AEMO-approved NER-compliant Asset Management Strategy Assessment, including selection, testing, and analyzing test results to ensure compliance.
  • Maintain and ensure compliance with the meter asset management strategy and the National Electricity Rules.
  • Report and assist in analyzing system exceptions, performance constraints, and issues with metering management system and develop solutions with Shell Energy software development team.
  • Provide integral support in the development of retail and third-party meter provider contracts.
  • Develop and maintain systems and processes to manage retail and third-party meter provider contracts.
  • Develop a working knowledge of the meter installation process and provide technical support and assist in metering field works.
  • Assist in the development and implementation of new metering products, solutions, and business systems with a focus on technical and quality processes and in line with customer needs and consistent with Chapter 7 of the NER, ISO 9001, ISO 14001, ISO 45001, AS/NZS 4801, and local jurisdictions.
  • Be an integral part of the Powermetric operations team, assisting with the development of the business strategy and the overall accomplishment of targets.
Requirements
  • Knowledge of metering management within the National Electricity Market.
  • Experience in a similar role and understanding of the metering business in Australia.
  • Ability to gain an understanding of metering systems and AEMO data requirements.
  • Knowledge of metering field works, metering testing, and metering standards.
  • Ability to work under pressure and meet tight timeframes with good attention to detail.
  • A professional demeanor and presentation.
  • Proficient in the Microsoft suite, particularly Word, Excel, and PowerPoint.
  • Demonstrated organizational, time management, and problem-solving skills.
  • Some knowledge of Electricity market rules and systems, including MSATS/CATS.
  • Understanding of jurisdiction metering requirements and relevant electrical and metering standards.
  • Understanding of ISO 9001, ISO 14001, ISO 45001, and AS/NZS 4801 policies and processes.
Why Work with Us

At Shell Energy, we are committed to reducing our environmental footprint and creating a better energy future for our clients. As a Customer Delivery and Metering Coordinator Manager, you will have the opportunity to work with a high-performing team and contribute to our mission.

We offer a competitive remuneration package, including an attractive incentivized bonus program, generous paid parental leave options, flexible working arrangements, and an Employee Assistance Program. If you are passionate about energy transition and have the skills and experience to succeed in this role, we encourage you to apply.