Strategic Customer Advocacy Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $250,000

Job Title: Strategic Customer Advocacy Manager

Description:

We are seeking an experienced professional to join our team as a Strategic Customer Advocacy Manager. In this role, you will be responsible for developing and implementing initiatives to improve customer experiences across Managed Fund Claims.

Your Key Responsibilities:

  • Identify and scope customer experience pain points, and develop strategies to address them.
  • Lead a team of Risk and Innovation Specialists to project manage initiatives for customers across Managed Fund Claims.
  • Create and oversee financial budgets for projects in the program, including detailed working schedules, ROI's, operating cost models, adoption metrics.
  • Monitor project milestones and phases to ensure work progress is on schedule.

About You:

To be successful in this role, you will need 5 years' relevant experience in a customer-oriented role, with excellent written and verbal communication, presentation and influencing skills, creative problem-solving abilities, analytical and problem-solving skills, and the ability to understand the needs and goals of a customer and actively look for ways to meet them.

We Offer:

A range of benefits to help provide holistic support for your work life, whatever your circumstances.

About Us:

We're an international insurer and reinsurer with a local presence in 27 countries, leveraging our deep expertise and insights to offer commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

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