Venue Operations Director

4 days ago


Brisbane, Queensland, Australia Belgravia Leisure Full time

About the Role

Belgravia Leisure is seeking a Venue Operations Director to oversee and develop aquatic operations and services at our leisure centre in North Moreton.

You will be a suitably qualified leader with experience in the operations and programming of aquatics facilities and/or multi-purpose leisure facilities.

As the Venue Operations Director, you will be accountable for the facility's operations, financial performance, and program deliverables. You will deliver exceptional customer service and drive innovation within the organisation.

Main Responsibilities

  • Coach and develop leaders to deliver on KPIs through engagement, performance planning, and individual development plans.
  • Lead and drive a high-performance community-minded culture through highly visible and hands-on leadership and team engagement.
  • Maintain a high-value relationship with local Council.
  • Implement a high-value customer service proposition that addresses the needs of clients.
  • Recruit energetic, diverse, and passionate employees as required to complement the team and the vision for the Centre.
  • Train staff as required to ensure knowledge and capability are at the required levels to enable staff to carry out their work and achieve objectives.
  • Identify staff and develop career progression paths that lead to transparent and effective succession decisions when required.
  • Maintain facilities to approved standards in line with contract requirements.

About You

You have experience in planning and execution of operational, financial, and people plans to achieve successful outcomes. You possess strong communication skills, able to build rapport and positive relationships with people. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You have a sound knowledge of health and safety legislation. You possess values such as integrity, excellence, courage, openness, respect, leadership, and accountability. It's desirable to have experience in aquatic operations and a good understanding of asset management.

Essential Qualifications

  • Blue Card (Working with Children Check & Police Check)
  • Current First Aid Certificate (Level 2)
  • Current CPR
  • Current Pool Lifeguard Certificate
  • Pool Operators Certificate

If you do not currently hold the pool LG and Operators certificates, our Belgravia RTO will be happy to assist the successful applicant with obtaining these qualifications.

Desirable Qualifications

  • Tertiary qualifications in a related field and/or experience (2+ years) in venue management
  • Management Experience
  • Financial Management Experience
  • HR Management Experience


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