Community Ambassador

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $62,108 - $78,320

Hotel Indigo is a storytelling brand, capturing the true spirit of neighborhoods. Our hotels inspire guests to make discoveries and form meaningful connections with diverse people, places, and cultures.

We are looking for a dedicated and enthusiastic Guest Service professional to join our team at Hotel Indigo. As a key member of the front desk team, you will play a vital role in delivering an exceptional guest experience, ensuring that all guests receive outstanding service in line with our core values.

Key Responsibilities:

  • Provide an exceptional first impression by welcoming guests and checking them in efficiently.
  • Deliver prompt, courteous, and professional service, ensuring guest satisfaction.
  • Process payments, handle cash transactions, and maintain confidentiality of guest information.
  • Upsell services such as late checkout, room upgrades, and minibar items.
  • Maintain a positive and energetic attitude, ensuring guests feel valued and cared for.
  • Keep up-to-date on local events, dining options, and attractions to share recommendations with guests.
  • Collaborate with colleagues and various departments to ensure a smooth guest experience.
  • Adhere to all company policies, including health, safety, and environmental practices.
  • Attend regular training and development sessions to continuously improve your skills.

Requirements:

  • Previous experience in a customer service or hospitality role is preferred.
  • Strong communication and organizational skills.
  • Ability to multitask and stay calm under pressure.
  • Knowledge of hotel management software is a plus.
  • A passion for delivering superior customer service and attention to detail.
  • Positive, enthusiastic, and team-oriented approach.
  • Must meet the appropriate legal requirements to work in Australia.

Why Join Us?

At Pro-invest Group, we offer a collaborative and inclusive work environment where you can thrive and grow. As a Guest Service professional at Hotel Indigo, you will have the opportunity to make a significant impact on our guest's experience and help shape the neighborhood story we share with them.

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