Enterprise IT Support Professional

1 week ago

Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $120,000
IT Support Specialist Role Overview

This role is focused on delivering exceptional, user-centric IT support with a strong emphasis on Microsoft 365 services and meeting room technologies to facilitate seamless hybrid work experiences.

  • Key Responsibilities:
  • Support Delivery
    • Provide advanced support across all user-facing IT services including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.
  • Device Management
    • Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
  • Microsoft 365 Services
    • Support and maintain Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tools.
  • Team Development
    • Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
Requirements & Qualifications
  • Experience supporting enterprise desktop and mobile platforms with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
  • Demonstrated expertise in Microsoft 365 user services including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
  • Experience with management products such as Microsoft Endpoint Configuration Manager and Intune including scripting or automation using scripts like PowerShell; familiarity with patch deployment and endpoint compliance.
  • ITIL v4 Foundation certified or equivalent understanding with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
  • Excellent interpersonal and communication skills with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

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