Knowledge Framework Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeKnowledge Full time $90,000 - $120,000

As a Knowledge Framework Manager, you will oversee the development and implementation of knowledge management systems within our organisation. Your contributions will foster an environment of continuous learning and information sharing, streamlining operations and enhancing service experience for end-users by empowering them with robust self-service options.

About this Role:

  • You will lead the design and operationalisation of the knowledge management framework (KMF) to support IT services.
  • You will promote effective governance and best practices throughout the organisation, ensuring that knowledge is managed efficiently and effectively.
  • You will assess KMF efficacy, delivering analytical reports and progressive enhancements to ensure it meets its objectives.

Your Skillset:

  • Demonstrated success in executing and upholding knowledge management structures in a service-oriented enterprise.
  • Extensive expertise in guiding, educating, and supporting subject matter experts (SMEs) with knowledge base article updates and drafting.
  • Strong capabilities in compiling clear and actionable reports.

Benefits:

  • This role offers a unique blend of technical and interpersonal skills, making it an ideal opportunity for those passionate about knowledge management.
  • You will have the chance to work with a talented team and contribute to the development of cutting-edge knowledge management systems.

About You:

  • We are looking for a motivated and experienced individual who can take on the challenges of this role.
  • Excellent communication and interpersonal skills are essential for this position.

This role requires a high level of autonomy, with the ability to work independently and as part of a team. If you have a passion for knowledge management and are looking for a challenging role, we encourage you to apply.

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