Senior Network Infrastructure Specialist

1 week ago

Brisbane, Queensland, Australia beBeeEngineering Full time $100,000 - $120,000
Network Engineering Professional Opportunity

We are seeking a highly skilled Network Management Engineer to join our operations team in Brisbane, Australia.


Key Responsibilities:
  • Monitor system alerts, performance metrics, and event logs to identify potential issues or anomalies.
  • Take proactive measures to prevent or mitigate service disruptions and maintain system reliability.
  • Utilise network monitoring tools to ensure maximum uptime and identification of any network issues.
  • Troubleshoot and support layer 2 and layer 3 protocols (e.g., VLANs, BGP, MPLS, ethernet) supporting connectivity, data and infrastructure issues.
  • Escalate unresolved issues to appropriate support teams or senior engineers, providing clear and detailed information to facilitate timely resolution.
  • Categorise incidents and follow the respective incident management processes (Major, P1, P2, P3).
  • Manage ticket hygiene and handover process within the team.
  • Answer inbound calls raised directly and overflow calls from customers, internal stakeholders and staff.
  • Create and maintain technical documentation to support an accurate knowledge base.
  • Collaborate with team members and other support teams to share knowledge, coordinate efforts and provide seamless support experiences for users and customers.

Qualifications and Experience:
  • Minimum 3 years experience in an operational Network Management role or similar.
  • Demonstrated experience in customer service required.
  • Familiarity with ITIL V4 service management framework.
  • Experience diagnosing and troubleshooting hardware, software, network, and system-related problems with ability to identify and resolve issues efficiently.
  • Excellent written and verbal communication skills with the ability to build strong internal relationships, and influence stakeholders.
  • Strong ability to be proactive, use initiative and work autonomously.
  • CCNP or equivalent experience will be highly regarded.
  • Bachelor's degree in Telecommunications Engineering, Information Technology, or equivalent will be considered desirable.

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