
Help Desk Technical Assistant
6 days ago
About the Role:
The Help Desk Support Officer provides technical assistance to elderly clients using our products. Responsibilities include product onboarding, telephone support for installers, and day-to-day troubleshooting as required.
This is a dynamic role that requires adaptability and a willingness to work in a fast-paced environment. The successful candidate will be part of a supportive team and will have opportunities for growth and development.
Key Accountabilities:
- Provide high-quality technical support to clients via phone
- Assist with product onboarding and training
- Troubleshoot technical issues and resolve problems efficiently
- Work collaboratively with the support team to achieve shared goals
Requirements:
To be successful in this role, you will require:
- Excellent communication and interpersonal skills
- Computer and keyboard skills
- Experience providing technical phone support to end users
- Problem-solving ability
- NDIS Screening Check clearance
- Fully vaccinated for Covid-19
Benefits:
This role offers a range of benefits, including a dynamic work environment, opportunities for growth and development, and a supportive team culture.
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