Help Desk Technical Assistant

6 days ago


Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $80,000

About the Role:

The Help Desk Support Officer provides technical assistance to elderly clients using our products. Responsibilities include product onboarding, telephone support for installers, and day-to-day troubleshooting as required.

This is a dynamic role that requires adaptability and a willingness to work in a fast-paced environment. The successful candidate will be part of a supportive team and will have opportunities for growth and development.

Key Accountabilities:

  • Provide high-quality technical support to clients via phone
  • Assist with product onboarding and training
  • Troubleshoot technical issues and resolve problems efficiently
  • Work collaboratively with the support team to achieve shared goals

Requirements:

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills
  • Computer and keyboard skills
  • Experience providing technical phone support to end users
  • Problem-solving ability
  • NDIS Screening Check clearance
  • Fully vaccinated for Covid-19

Benefits:

This role offers a range of benefits, including a dynamic work environment, opportunities for growth and development, and a supportive team culture.



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