Workforce Management Expert

1 week ago

Sydney, New South Wales, Australia beBeeImplementation Full time $120,000 - $180,000
Job Opportunity

We are seeking an experienced professional to play a key role in delivering exceptional customer outcomes as part of our Professional Services team.

Main Responsibilities:
  • Customer Engagement and Support: Proactively manage customer relationships throughout the project lifecycle, ensuring timely issue resolution.
  • Implementation and Configuration: Lead high-impact requirement-gathering workshops, facilitating decision-making sessions to define and prioritise customer needs.
  • Software Solutions: Design, configure, test, and optimise software solutions for large or technically complex projects, aligning with best practices and industry standards.
  • Integration and Training: Collaborate with IT teams to integrate Humanforce with client systems, ensuring seamless functionality and integration. Conduct training sessions, provide resources, and offer ongoing guidance to clients.
  • Client Relationships: Build strong client relationships, gather feedback, and maintain documentation and generate progress reports.
  • Process Development: Lead process development and continuous improvement initiatives to streamline design, testing, configuration, and requirements-gathering efforts.
  • Mentorship: Mentor and support junior consultants, offering expert guidance and fostering skill development across the Professional Services team.

Requirements:
  • A degree in a relevant field (or equivalent experience).
  • 5+ years in workforce management consulting or a professional services environment, with experience in high-impact project management or customer delivery roles.
  • Proficiency in delivering training in various formats and for multiple audiences (executive-level, technical, and operational teams).
  • Advanced technical knowledge of WFM, payroll, or CRM software; proficiency in MS SQL preferred.
  • Strong analytical skills in business analysis and process mapping, with demonstrated ability to manage high-stakes projects autonomously.
  • Proven stakeholder management skills with experience guiding decision-makers and leading cross-functional teams.
  • Excellent communication and problem-solving abilities; commitment to delivering tangible results.
  • A team player attitude.
  • A collaborative mindset and willingness to work with cross-functional teams.
  • A commitment to staying updated on industry trends and technologies.

Culture and Benefits

We value diversity and strive to create a workplace that reflects this. Our flexible working arrangements allow employees to work from home and office to achieve their goals. We have access to Go1 for learning opportunities and offer paid parental leave and quarterly wellbeing days. Employee referrals are also encouraged and rewarded. Join us in creating a positive work environment where everyone can thrive and improve the world of work.

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