Customer Service Representative

3 weeks ago

Chatswood, Australia Asuria Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Asuria. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, employers, and stakeholders.

Key Responsibilities:

  • Respond to incoming calls, emails, and messages from clients, employers, and stakeholders in a timely and professional manner.
  • Deliver first-class service to customers by serving them on our national customer service team lines and other customer contact channels.
  • Collaborate with employers to understand their staffing needs and job requirements, and process the information in our CRM system to facilitate the matching of suitable candidates for available positions.
  • Provide professional support to all employers, partners, and stakeholders, ensuring their needs are met promptly and effectively.
  • Manage leads and inquiries received through our CRM system, ensuring all are addressed within the expected timeframe.

Requirements:

  • Administration experience is preferred.
  • Employment services industry experience is desired but not essential.
  • Proven experience in a range of areas, including sales, customer service, finance, marketing, recruitment, and/or management delivery.
  • Certificate level (or above) in Business Administration or employment services is desired but not essential.
  • High level verbal and written communication skills.
  • Time management and organisational skills.
  • Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders, and community.

What We Offer:

  • Competitive salary.
  • 3 days bonus leave per year.
  • Up to 15 weeks Paid Parental Leave.
  • Non-primary carer paid leave.
  • Genuine work-life balance.
  • Smart phone provided.
  • Access to Employee Assistance Program providing counselling services across a wide range of work and life categories.
  • Learning & Development opportunities and direct support to achieving a Cert IV/ Diploma qualification in a relevant discipline.

How to Apply:

  • Take the first step to this important role in providing jobs for others. If you match the criteria above, we want to hear from you.
  • Simply complete the application process by clicking the 'Apply Now' button. Only shortlisted candidates will be contacted.

A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account.

Asuria is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent. Asuria is a Child Safe Organisation committed to child safety and wellbeing.

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