Chief Technology Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $120,000 - $200,000
Infrastructure Specialist Role

We are seeking a skilled Infrastructure Specialist to support our technology infrastructure.

  • This role plays a key part in ensuring the smooth operation of our IT systems and platforms.
Duties

The successful candidate will be responsible for:

  • Providing operational support across HPE Aruba switching and wireless technologies, including switch and access point provisioning and troubleshooting
  • Assisting with the management of Fortinet firewalls and SD-WAN configuration and support tasks
  • Maintaining enterprise backup systems (e.g., NetBackup, Commvault) and associated processes
  • Supporting DNS and domain registration services (AWS Route 53)
  • General EC2 platform support within AWS
  • Package and test applications within Microsoft Intune; assist in Windows update and secure baseline deployments
  • Basic Microsoft Exchange administration (on-prem and online)
  • General infrastructure support for new site onboarding and technology services deployment
  • Maintain SOPs, documentation, and process knowledge across supported platforms
  • Engage with vendors and partners on BAU issues and escalated technical incidents
  • Support responses for audits, compliance checks, and licensing reviews
Requirements

To be successful in this role, you will need:

  • 5-10 years' experience in a generalist infrastructure role, with experience supporting enterprise network platforms preferred
  • Hands-on experience with HPE Aruba switching and wireless technologies
  • Exposure to Fortinet firewall and SD-WAN solutions is highly desirable
  • A working knowledge of Windows Server, Active Directory, DNS, Exchange, and backup technologies
  • Industry certification in networking and cloud platforms is highly regarded
  • Experience managing and supporting Microsoft Intune, M365, Azure AD, and AWS platforms
  • Basic scripting skills (e.g., PowerShell) are highly regarded
  • A demonstrated ability to structure and execute infrastructure projects
  • An understanding of ITIL principles for Incident, Change, and Problem Management
  • Excellent written and verbal communication skills

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