Data Driven Customer Insights Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $85,000 - $125,000

Customer Insights Analyst

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We're seeking an exceptional Customer Insights Analyst to provide data-driven insights that will inform our customer experience strategy. This role involves analyzing complex data sets, identifying trends and behaviors, and developing actionable recommendations to drive business growth.

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About the Role:

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  • Work with large and complex data sets to identify customer trends and behaviors.">
  • Establish analytical frameworks to measure campaign effectiveness and customer outcomes.">
  • Collaborate with marketing and customer service teams to create test measurement frameworks and improve ROI.">
  • Develop a suite of standard reports to support organizational decision-making.">
  • Contribute to the development of data hygiene routines and source external data to inform product design and business decisions.">
  • Take the lead in identifying segmentation opportunities and integrating them into the CRM system.">
  • Provide ongoing support for CRM system improvements and integrations with third-party software and platforms.">
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Requirements:

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  • Experience in database analysis and data extraction techniques.">
  • Deep expertise in analytics, statistical modeling, and hypothesis testing.">
  • Excellent communication skills and ability to communicate complex data insights to non-technical stakeholders.">
  • Possession of a degree in a STEM field is highly desirable.">
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What We Offer:

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  • A dynamic and supportive work environment.">
  • The opportunity to work with a talented team of professionals.">
  • A competitive salary and benefits package.">
  • Ongoing training and development opportunities.">

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