Housing Tenancy Specialist

6 days ago

Melbourne, Victoria, Australia beBeeTenancy Full time $70,000 - $85,000

Job Summary:

Housing Officers play a pivotal role in maintaining safe, secure, and sustainable tenancies by delivering respectful and person-centred housing services.

This position is ideal for individuals who excel at building trust, navigating complex situations with empathy, and juggling competing priorities in a fast-paced environment.

Main Responsibilities:

  • Establish trusting relationships with residents and support their housing journey
  • Manage the end-to-end tenancy process efficiently
  • Collaborate with support providers to address complex needs and sustain tenancies
  • Monitor and manage arrears and rent payments with empathy and consistency
  • Promote community wellbeing through safe and inclusive housing environments
  • Contribute to ongoing service improvement aligned with strategic priorities

About the Role:

The Housing Services team is dedicated to delivering responsive and resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services prioritising resident wellbeing, accessibility, and satisfaction, utilising customer insights for continuous improvement.

Skill Requirements:

  • Experience in tenancy management, community housing, or customer service essential
  • Excellent communication skills and emotional intelligence, particularly when working with vulnerable people
  • Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations
  • A collaborative, solutions-focused approach
  • Qualifications in housing, social services, or related fields (or equivalent experience)

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