Community Liaison Specialist

7 days ago

Hawthorn, Victoria, Australia Uniting AgeWell Full time

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want.

We provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do.

Why choose Uniting AgeWell?

  • Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650 annually
  • Comprehensive Employee Assistance Program available 24/7 for our staff
  • Not for profit, values-based organisation

About the role:

In this role, you will be responsible for the operational requirements of independent living communities within your portfolio to ensure a quality, customer-focused service.

  • Serve as the first point of contact for all general enquiries, property management and apartment resales to achieve and maintain optimal occupancy, and foster a supportive, welcoming and engaging environment for residents and their guests
  • Ensure staff supervision is effective and in line with Uniting AgeWell policies, procedures and expectations
  • Ensure complaints and disputes are managed and resolved efficiently and effectively and in line with Uniting AgeWell's obligations
  • Ensure budgets are maintained within your portfolio (Resident & Minor works Budgets)
  • Support and drive customer engagement and activation within communities
  • Full time role supporting our Retirement Living units at Manningtree - Hawthorn

This is the place for you if you have:

  • Minimum of 3 years' experience in Retirement or housing related environment supervision or relevant industry experience (desirable)
  • Experience and expertise in relating to and managing a diverse range of people with a strong focus on customer service
  • Understanding of the financial aspects of apartments and housing
  • Excellent knowledge and experience in the Hotel environment/retirement village or residential aged care with a commitment to high standards of care for residents
  • Experience in relating to a diverse range of people
  • Willingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff

Essentials for working in Aged Care:

  • A current Working With Children's Check (VIC) or willingness to obtain one
  • Full Australian working rights
  • A current Police Records Check/NDIS Clearance or be willing to undertake this process
  • Current flu and ongoing vaccinations as required

Make an impact today and apply to be considered for this opportunity.

Contact Daniel Knox at recruitment@unitingagewell.org for more information.

  • Communications Specialist

    1 week ago

    Hawthorn, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking a skilled Communications Advisor to join our team at Access Health and Community. As a key member of our communications team, you will be responsible for developing and implementing internal and external communications plans and strategies.Key ResponsibilitiesDevelop and implement internal and external communications plans and...

  • Communications Specialist

    3 weeks ago

    Hawthorn, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking a highly skilled Communications Advisor to join our team at Access Health and Community. As a key member of our communications team, you will be responsible for developing and implementing internal and external communications plans and strategies to engage with our stakeholders and promote our mission.Key ResponsibilitiesDevelop...

  • Communications Specialist

    2 weeks ago

    Hawthorn, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking a highly skilled Communications Advisor to join our team at Access Health and Community. As a key member of our communications team, you will be responsible for developing and implementing internal and external communications plans and strategies to engage our stakeholders and promote our mission.Key ResponsibilitiesDevelop and...

  • Finance Officer

    4 weeks ago

    Hawthorn, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking a highly motivated Finance Officer to join our friendly and supportive finance team at Access Health and Community. As a key member of our team, you will be responsible for ensuring the smooth and timely administration of the Accounts function, including Accounts Receivable and Payable, NDIS administration, and related...

  • Hospitality Liaison

    2 weeks ago

    Hawthorn, Victoria, Australia VMCH Full time

    About the RoleThe Concierge is a vital member of our team, responsible for providing exceptional service to our residents. This role requires a high level of discretion, attention to detail, and excellent communication skills.Key responsibilities include:Coordinating maintenance requests and ensuring common areas are presented in a neat and tidy...

  • Hospitality Liaison

    4 weeks ago

    Hawthorn, Victoria, Australia VMCH Full time

    About the RoleThe Concierge is a vital member of our team, responsible for providing exceptional support to our residents. This includes coordinating maintenance requests, arranging pharmacy collections, ordering taxis, and responding to medical needs.Key responsibilities include:Ensuring common areas are presented in a neat and tidy manner, reporting any...

  • Hospitality Liaison

    1 month ago

    Hawthorn, Victoria, Australia VMCH Full time

    About the RoleThe Concierge is a vital member of our team, responsible for providing exceptional service to our residents. This includes coordinating maintenance requests, arranging pharmacy prescriptions, and responding to medical needs.Key responsibilities include:Ensuring common areas are presented in a neat and tidy manner, reporting any requirements for...

  • Hospitality Liaison

    2 weeks ago

    Hawthorn, Victoria, Australia VMCH Full time

    About the RoleThe Concierge is a vital member of our team, responsible for providing exceptional support to our residents. This includes coordinating maintenance requests, arranging pharmacy prescriptions, and responding to medical needs.Key responsibilities include:Ensuring common areas are presented in a neat and tidy manner, reporting any requirements for...

  • Hospitality Liaison

    3 weeks ago

    Hawthorn, Victoria, Australia VMCH Full time

    About the RoleThe Concierge is a vital member of our team, responsible for delivering exceptional customer service to our residents. This role requires a high level of discretion, empathy, and problem-solving skills to ensure that our residents' needs are met with a smile.Key responsibilities include:Coordinating maintenance requests and ensuring that common...

  • Hospitality Liaison

    2 weeks ago

    Hawthorn, Victoria, Australia VMCH Full time

    About the RoleThe Concierge is a vital member of our team, responsible for providing exceptional support to residents by coordinating maintenance requests, arranging pharmacy prescriptions, and attending to various lifestyle and hospitality-related needs.Key responsibilities include:Ensuring common areas are presented in a neat and tidy manner, reporting any...

  • Senior Payroll Specialist

    7 days ago

    Hawthorn, Victoria, Australia TwoScots Recruitment Full time

    About the CompanyWe are currently working with a well-known Government Organisation, looking to add additional and strong payroll expertise into the team. The team embodies a good work ethic, they are high performing and fast-paced with a close-knit culture. This is a newly created position, to work within the remediation space and payroll team during a time...

  • Senior Accountant Position

    2 weeks ago

    Hawthorn, Victoria, Australia DNA Full time

    Accountant Role OverviewWe are seeking a highly skilled and experienced Senior Accountant to join our team in Hawthorn. As a key member of our accounting team, you will be responsible for providing expert financial services to our clients, including preparation of financial accounts, tax returns, and other tax reporting obligations.Key...

  • HR Business Partner

    1 month ago

    Hawthorn, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking an experienced HR/IR Business Partner to join our team as we embark on a significant organisational change. The successful candidate will play a crucial role in ensuring a smooth transition for our people as Access Health and Community and Inspiro merge.Key ResponsibilitiesDevelop and execute an HR plan to deliver fair,...

  • HR Business Partner

    4 weeks ago

    Hawthorn, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking an experienced HR/IR Business Partner to join our team as we embark on a significant organisational change. The successful candidate will play a crucial role in ensuring a smooth transition for our people as we merge with Inspiro.Key ResponsibilitiesDevelop and execute an HR plan to deliver fair, transparent, and people-centred...

  • Procurement Specialist

    4 weeks ago

    Hawthorn, Victoria, Australia Cabrini Health Limited Full time

    Indirect Procurement SpecialistCabrini Health Limited is seeking a highly skilled Indirect Procurement Specialist to join our Procurement Team. As a key member of our team, you will be responsible for managing the applicable supply base and leading projects to support operational requirements in the IT category.Key Responsibilities:Engage with business...

  • Medical Billing and Collections Specialist

    6 days ago

    Hawthorn, Victoria, Australia Cabrini Health Limited Full time

    Medical Billing and Collections SpecialistAbout the RoleCabrini Health Limited is seeking an experienced Medical Billing and Collections Specialist to join our Patient Accounts team. The successful candidate will have a strong focus on customer service, with accurate billing skills and take pride and ownership in their work.Key ResponsibilitiesBilling and...

  • Applications Integration Specialist

    2 weeks ago

    Hawthorn, Victoria, Australia Cabrini Health Limited Full time

    Job Title: Applications Integration SpecialistCabrini Health Limited is seeking an experienced Applications Integration Specialist to join our team. As an Applications Integration Specialist, you will be responsible for designing, developing, and maintaining integration solutions that enhance data flow and communication between different software...

  • Applications Integration Specialist

    2 weeks ago

    Hawthorn, Victoria, Australia Cabrini Health Limited Full time

    Job Title: Applications Integration SpecialistCabrini Health Limited is seeking an experienced Applications Integration Specialist to join our dedicated and busy Apps team. As an integral part of our internal IT team, you will be responsible for migrating interfaces from JCAPS to Rhapsody and ensuring seamless integration of various software applications and...

  • Client Support Specialist

    7 days ago

    Hawthorn, Victoria, Australia Compass Education Full time

    Client Support SpecialistWe are seeking a highly skilled Client Support Specialist to join our team at Compass Education. As a key member of our support function, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.Key...

  • Applications Integration Specialist

    3 weeks ago

    Hawthorn, Victoria, Australia Cabrini Health Limited Full time

    Job Title: Applications Integration SpecialistCabrini Health Limited is seeking an experienced Applications Integration Specialist to join our dedicated and busy Apps team. As an integral part of our internal IT team, you will be responsible for designing, developing, and maintaining integration solutions that enhance data flow and communication between...