Inbound Superannuation Support Specialist

4 days ago


Melbourne, Victoria, Australia beBeeCareer Full time $63,000 - $69,895

Key Role: X Inbound Superannuation Consultant

About This Opportunity

We are seeking highly motivated and experienced professionals to join our busy call centre team as X Inbound Superannuation Consultants. In this critical role, you will play a vital part in delivering exceptional member experiences and simplifying complex superannuation concepts.

Your key responsibilities will include:

  • Responding to member enquiries via phone and written correspondence in a timely and professional manner
  • Providing sound understanding and clear articulation of relevant Acts and Regulations
  • Assisting with member inquiries regarding entitlements, status, and contributions
  • Administering, updating, and maintaining member details as required
Requirements

To succeed in this role, you will need to possess:

  • Contact Centre or senior customer service/administration experience
  • Outstanding communication skills both verbal and written
  • A natural ability to build rapport and deliver a welcoming frontline experience
  • An empathetic approach with patience and compassion when dealing with members under stress

A Degree or Diploma in Financial Planning, or studies towards this, would be highly desirable.

Benefits Package

This permanent full-time role offers a range of benefits, including:

  • Flexible work arrangements - hybrid home/office
  • Additional leave days
  • Leave loading
  • Wellbeing bonus
  • Career growth opportunities through ongoing training and internal promotions
  • Support for formal study relevant to your role/career

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