
Inbound Superannuation Support Specialist
4 days ago
Key Role: X Inbound Superannuation Consultant
About This OpportunityWe are seeking highly motivated and experienced professionals to join our busy call centre team as X Inbound Superannuation Consultants. In this critical role, you will play a vital part in delivering exceptional member experiences and simplifying complex superannuation concepts.
Your key responsibilities will include:
- Responding to member enquiries via phone and written correspondence in a timely and professional manner
- Providing sound understanding and clear articulation of relevant Acts and Regulations
- Assisting with member inquiries regarding entitlements, status, and contributions
- Administering, updating, and maintaining member details as required
To succeed in this role, you will need to possess:
- Contact Centre or senior customer service/administration experience
- Outstanding communication skills both verbal and written
- A natural ability to build rapport and deliver a welcoming frontline experience
- An empathetic approach with patience and compassion when dealing with members under stress
A Degree or Diploma in Financial Planning, or studies towards this, would be highly desirable.
Benefits PackageThis permanent full-time role offers a range of benefits, including:
- Flexible work arrangements - hybrid home/office
- Additional leave days
- Leave loading
- Wellbeing bonus
- Career growth opportunities through ongoing training and internal promotions
- Support for formal study relevant to your role/career
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