Service Supervisor WA

3 days ago


Port Welshpool, Victoria, Australia Rheem Australia Full time

Rheem Australia is committed to delivering technical excellence and industry best practice standards. It's an exciting opportunity that requires a team of talented, passionate people with a diverse set of skills to power our innovations and shape the future of products that impact people's lives every day.

We offer a range of benefits, including work within the Perth metropolitan area, a fully maintained Nissan Navara Ute, specialised tools and equipment, laptop, uniform, and discounts on Rheem products.

About the role

We're seeking a Service Supervisor to join our WA Service team based in Welshpool. As a key member of the team, you will be responsible for a team of 5 Field Service Technicians, providing support, technical assistance, and training to the states network of Service Providers and appointed Service Agents.

  • Ensure all field service work is carried out in an efficient and effective manner.
  • Assist and support technicians resolving service technical difficulties.
  • Conduct regular site visits, monthly meetings, and help resolve dispute/customer complaints.
  • Quote major types of installation work for Rheem Products.
  • Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications.
  • Report Product faults to the Service Manager and relevant stakeholders.
  • Ensure that field staff levels meet the desired requirements for service call demands.
  • Provide support and liaise with Service Agents including regular visits for training.
  • Carry out regular inspections of general service vehicles.
  • Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures.

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