Sports Industry Customer Service Representative
2 weeks ago
A global leader in the sporting goods industry is seeking a skilled Customer Service Professional to deliver exceptional experiences across digital channels.
- Key Responsibilities:
Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
Warranty Claims: Assess and process customer warranty requests with care and accuracy.
Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
Performance Goals: Contribute to achieving monthly KPIs and team targets.
The ideal candidate will possess a passion for sports and outdoors, excellent communication skills, and ability to build meaningful relationships. Event support skills and technical expertise in Excel and data sets are also desirable.
This role offers exposure to digital commerce and cross-functional collaboration, as well as opportunities for growth and development within a dynamic team.
Required Skills & Qualifications:
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Familiarity with Excel and data sets.
Benefits:
Opportunities for growth and development within a dynamic team.
Exposure to digital commerce and cross-functional collaboration.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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