SOE Engineer

2 weeks ago


Melbourne, Victoria, Australia Datacom Full time
About the Role

Datacom is seeking a highly skilled SOE Engineer to join our Endpoint Engineering team. As a key member of our team, you will be responsible for designing, building, supporting, and continuously improving end-user solutions end-to-end, enabling our customers to transform their business and modernize their end-user experience.

Key Responsibilities
  • Manage the day-to-day operations of customers' endpoint systems with minimal direction.
  • Engage in project work when required, ensuring an exceptional customer experience to Datacom's endpoint customer base.
  • Develop and maintain strong technical knowledge of Microsoft Endpoint Configuration Manager, including SCCM and Intune.
  • Provide maintenance, upgrades, and enhancements of environment-wide configurations, including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms.
  • Collaborate with the team to identify service improvements, efficiencies, and cost reductions for Datacom customers.
  • Follow best practice methodologies and adhere to recognized ITIL processes.
Requirements
  • 5 years' IT industry experience, preferably within an IT managed service provider.
  • Approximately 3 years' experience in a similar SOE Engineer role.
  • Exceptional knowledge of Windows 10, 11, and good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services, and enterprise applications.
  • Exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops.
  • Exceptional troubleshooting, customer service, communication, and prioritization skills.
  • Ability to work autonomously with minimal supervision and comfortable with rapid change.
What We Offer

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We offer a dynamic, agile, and small business feel, with a unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You'll have the opportunity to learn, develop your career, connect, and bring your true self to work.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges.


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