Experienced Floor Manager Wanted

3 days ago

Melbourne, Victoria, Australia beBeeFloorManager Full time $50,000 - $65,000

Job Opportunity:

We are seeking a skilled professional to fill the role of Floor Manager, responsible for delivering exceptional customer experiences and leading a team to achieve service and operational excellence.

This is an exciting opportunity for someone who is passionate about providing outstanding customer service, has excellent communication skills, and is able to motivate and lead a team to success.

About the Role:

The successful candidate will be responsible for creating a welcoming and inspiring store environment, driving results, and ensuring every customer journey feels personal, genuine, and memorable. They will also be responsible for analysing sales data, collaborating with the Store/Concession Manager, and identifying opportunities for growth and development.

Key Responsibilities:

  • Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
  • Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
  • Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
  • Support recruitment efforts and ensure effective onboarding and training for new team members
  • Identify and nurture future talent, contributing to development plans that support team progression
  • Oversee daily store operations, ensuring efficiency and alignment with brand standards
  • Act as a brand ambassador, consistently delivering the best possible experience for every customer
  • Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Requirements:

  • Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
  • Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
  • Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
  • Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
  • Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
  • Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
  • Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
  • Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
  • Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
  • Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.

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