Employment Coach

1 month ago


Fremantle, Western Australia Workskil Australia Ltd Full time
About the Role

The Employment Coach is a key position within Workskil Australia Ltd, responsible for the case management of an allocated caseload of up to 80 customers with a prior offender history. The primary objective is to find them employment, with a focus on improving their capacity to work by stabilising non-vocational issues and building vocational skills and experience.

The role involves undertaking 'reverse marketing' of customers to suitable employers and running of group-based job search sessions to motivate and promote further job placements for customers. The ideal candidate will possess a genuine passion for recruitment and working with those in need, an ability to meet individual targets, and contribute to a strong site team.

This is a full-time, fixed-term position until 7/3/2025, based at Fremantle. The successful candidate will experience a work-life balance with a 9-day fortnight, a dedicated and fixed day off every second week, and the remuneration of a full-time employee.

About You

To be successful in this role, you will need to demonstrate:

  • A passion and drive for helping people find employment;
  • Outstanding interpersonal skills and the ability to develop positive relationships with a diverse range of customers, employers, and staff;
  • The ability to assess, match, and refer customers to appropriate job opportunities and to advocate directly to employers;
  • The ability to achieve individual targets and work to clearly defined KPIs;
  • A minimum typing speed of 30 WPM;
  • Strong administration skills and IT literacy, data entry, and typing skills, with experience in Word, Excel, and Outlook;
  • Attention to detail and the ability to work under pressure;
  • Previous experience in the employment services or call centre industry or similar.

You will also be required to have a minimum Certificate IV in Employment Services or Career Development or a willingness to study, and experience in Employment Services or a related Service industry.

About Us

Workskil Australia Ltd is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.


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