Care Coordination Specialist
1 month ago
Bethanie is a leading not-for-profit aged care and retirement living provider in Western Australia, with a history of over 70 years. We strive to revolutionize the way Australians think about ageing, recognizing it as a positive force in society.
Our home care team is seeking a skilled Care Coordination Specialist to join our vibrant team. This permanent, full-time role will report to the Team Leader and be responsible for coordinating the scheduling and delivery of services to community customers within agreed time frames.
About the Role- Coordinate the scheduling and delivery of services to community customers within agreed time frames and by appropriately qualified staff
- Provide a quality customer-focused service through effective communication techniques over the phone
- Ensure that information provided to customers pertaining to rostering and staffing is relevant and accurate
- Manage home care staff rosters to ensure approved leave, training, and meeting attendance coverage
- Excellent organisation and time management skills, with the ability to work autonomously and within a team
- Previous experience in a customer service role, contact centre, or rostering and scheduling environment
- Demonstrated ability to work at a high level, with enthusiasm and commitment to providing excellent customer-focused services
- Skills in using packages such as MS Office or other customer databases, with knowledge of Procura beneficial but not essential
- A can-do attitude, current Police Clearance, and willingness to obtain required vaccinations
At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers, and residents.
You will have access to a range of benefits, including:
- Salary packaging up to $18,550 per annum for living expenses, meals, and entertainment
- Banking, insurance, and retail discounts and benefits
- Rewarding career with a supportive culture
- Professional development and training opportunities
- Flexible working arrangements
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