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Operations Information Management Specialist

2 months ago

Blacktown City Council, Australia CDC Full time
About the Role

As a key member of our Operations team, you will play a vital role in ensuring the smooth operation of our data centres. Your primary responsibility will be to manage the ongoing operations and support of our data centre facilities, enhancing operational efficiency, service quality, and data management practices.

Key Responsibilities
  • Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.
  • Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.
  • Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.
  • Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.
  • Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.
About You

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. You will be responsible for implementing new systems and processes, enhancing existing operational workflows, and driving continuous improvement initiatives.

We are looking for someone with strong technical skills, a solid understanding of Microsoft tools and information management software, and experience in data management, document control, or information systems administration. Proficiency in database applications and excellent problem-solving and analytical abilities are essential.

Desirable skills include strong technical skills, with a clear understanding of Microsoft Dynamics, Share Point, and other SaaS systems, including proficiency in SQL, Java Script, HTML, CSS, and RESTful APIs. Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320) are also desirable.

Essential requirements include Australian Citizenship and the ability to obtain and maintain a NV1 Security Clearance.