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IT Service Delivery Lead
2 weeks ago
We are seeking a skilled IT Service Delivery Manager to lead our frontline IT service delivery functions. This is a key role in enabling the success of our growing business.
Job Description:
The IT Service Delivery Manager will be responsible for leading a team of IT professionals, providing exceptional customer service, and ensuring seamless support across head office, remote users, and operational sites. The successful candidate will have strong stakeholder engagement skills and experience leading geographically dispersed teams.
Key Responsibilities:
- Lead and evolve all frontline IT service delivery functions: service desk, desktop support, modern workplace, and site establishment.
- Act as Incident, Change, and Problem Manager, uplifting ITIL maturity and governance.
- Streamline laptop provisioning, onboarding/offboarding, and site setup standards.
- Own end-user hardware and modern workplace tooling, ensuring usability and adoption.
- Build a resilient, high-performing, customer-focused team culture.
Requirements:
To succeed in this role, you will need:
- 3+ years' experience in IT service delivery or support leadership.
- Strong stakeholder engagement skills and experience leading geographically dispersed teams.
- Working knowledge of ITIL (incident, change, problem), ideally certified.
- A people-first approach: calm under pressure, resilient, and skilled at turning frustrated users into satisfied ones.
- A track record of process improvement, automation, and enhancing service consistency.
Benefits:
This role offers a range of benefits, including:
- Hybrid flexibility: 1 day WFH per week.
- Wellness programs.
- 5 extra leave days.
- A culture that encourages growth, curiosity, and balance.
About Us:
Our organization is a long-established, well-respected Australian business delivering high-value projects across diverse sectors. We value our people and are committed to creating a positive work environment that supports growth and development.
