Digital Transformation Project Leader
3 days ago
About Our Student CRM Implementation Program
This role offers an excellent opportunity to lead a key project in Macquarie University's digital transformation. You will report directly to the Program Manager and develop and coordinate the delivery of the change strategy to implement a new, consolidated, and secure student CRM platform that will facilitate effective engagement with students throughout their education.
- Provide a unified view of each student, enhancing engagement while ensuring privacy protections.
- Transform business processes to identify opportunities for improved services and support.
- Enable personalized, context-specific services throughout the student journey.
- Offer a modern technology platform that evolves with the university's needs and connects meaningfully with students.
- Gather insights and analytics across the student lifecycle to inform service improvements.
You will support the Program Manager in delivering a priority program aligned with the university's digital transformation strategy. The Change Lead will be a vital part of the strategic delivery team, influencing decisions, managing stakeholders, and developing high-quality change and communication strategies.
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