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Guest Relations Coordinator
2 months ago
About Ovolo Group
Ovolo Group is a unique lifestyle brand that has been redefining the hospitality landscape since its inception. With a diverse portfolio of hotels and dining establishments across multiple countries, we pride ourselves on creating memorable experiences that resonate with our guests.
Your Role - Guest Service Agent
As a vital member of our team, the Guest Service Agent plays a crucial role in ensuring our guests enjoy seamless and delightful experiences from the moment they arrive until their departure. Your vibrant personality and dedication to guest satisfaction will contribute to the warm and inviting atmosphere we strive to maintain.
Key Responsibilities:
- Welcome guests with a friendly demeanor as they enter the hotel.
- Facilitate the check-in and check-out processes efficiently.
- Adjust and manage guest reservations as needed.
- Highlight the hotel's offerings and amenities to guests.
- Provide insightful recommendations based on local knowledge.
- Address guest inquiries through various communication channels.
- Assist the Front Office management team in maintaining smooth hotel operations.
Who You Are
At Ovolo, we celebrate individuality and encourage our team members to express their authentic selves. We seek candidates who are passionate about delivering exceptional customer service and creating memorable moments for our guests. While prior experience in front office operations is advantageous, we value enthusiasm and a positive attitude above all.
What We Offer:
- A vibrant and supportive team environment that values your unique contributions.
- Opportunities for professional growth and development within the company.
- Exclusive hotel benefits for you and your loved ones.
- Engagement in wellness initiatives to promote a healthy lifestyle.
- The chance to make a meaningful impact in the lives of our guests through community involvement.
- A role that encourages creativity and innovation in service delivery.
Join Us
