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Senior Team Manager
2 months ago
Employers Mutual Management Pty Ltd is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
The Opportunity
As part of our diverse team, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to lead a high-performing and customer-responsive team. The position will involve supporting a team of R&RTW Case Managers who manage a portfolio of 0-55 week workers compensation claims by leading and supervising day-to-day work activity and supporting them to deliver exceptional recovery outcomes and customer service.
The role will ensure portfolios are proactively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.
This is a permanent, full-time role based in our office, with flexibility to work from home.
Your Responsibilities
- Ensure team members achieve performance and KRA targets as set out under the BU performance framework.
- Utilize appropriate feedback to identify, oversee, and foster an efficient, collaborative, and effective customer-centric operating model.
- Identify and evaluate individual and organizational development needs. Deliver individual and group learning and development programs.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Effectively manage team resources and priorities.
- Ensure appropriate strategies are in place to maximize performance revenue, report, and use the insights.
- Oversight of team budget expenditure, if required.
About You
- Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme preferred.
- Demonstrated expertise in the management of claims.
- Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents.
- Leadership skills, including team building, coaching, performance management, and change management.
- Experience managing and developing teams within a personal injury environment.
What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative, innovative team culture.
- Flexibility with opportunity to work from home when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.