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Digital Success Strategist

4 weeks ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

About the Role:

We are seeking a highly skilled Digital Success Strategist to join our team at Blue Prism Pty. Ltd.

As a key member of our organization, you will be responsible for elevating customer experience within our strategic accounts and ensuring our customers derive maximum business benefit from their digital workforce.

Main Responsibilities:

  • You will become a trusted advisor by identifying customers' desired outcomes and collaboratively creating success plans to achieve those outcomes.
  • You will deliver, measure, and communicate return on investment (ROI) for our customers throughout the customer lifecycle.
  • You will be the trusted partner for customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practices.
  • You will ensure customers derive maximum business benefit from their digital workforce, contributing to their long-term loyalty and reference-ability.
  • You will own customer success planning and execution, working closely with the sales, partners, support team, professional services, customer experience, and product management teams on development and execution of account strategy, driving customer retention and expansion.
  • You will strategically identify new expansion opportunities within the existing customer base and collaborate with sales teams to ensure growth attainment.
  • You will accurately represent the voice of customers inside Blue Prism.

About You:

To be successful in this role, you will have:

  • At least 5 years of relevant customer-facing experience within a top-rated software or consulting organization.
  • A background in customer success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • The ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • A collaborative, team-oriented mindset, demonstrating integrity and a commitment to values.

What We Offer:

Our compensation package includes an estimated annual salary of $120,000, comprehensive benefits, including health, dental, and 401(k) plan, as well as tuition and professional development reimbursement.