Service Area Lead

6 days ago

Rockhampton, Queensland, Australia beBeeRegional Full time $70,000 - $95,000
Regional Service Manager

At our organization, we strive to empower individuals and foster independence. As a business that values its clients and staff, we aim to provide a positive experience for all stakeholders.

The Regional Service Manager will oversee the management of their respective service regions under general direction. This role involves supervising various functions within the work area, applying skills and knowledge gained through qualifications and/or experience, and ensuring regional performance and compliance.

Key Responsibilities:
  1. Recruit, appraise, manage, educate, and monitor the performance of support staff within the region.
  2. Oversee the scheduling and allocation of support workers to meet client needs.
  3. Ensure all KPIs are met according to management directives and compliance standards.
  4. Collaborate with the Business Development team to generate and convert leads through sales and marketing initiatives.
  5. Maintain and build relationships with participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
  6. Manage initial assessments, onboarding processes, and provide advice to potential clients, families, and carers.
  7. Prepare monthly activity, performance, and compliance reports for the Operations team.
  8. Maintain accurate records and oversee records management systems.
  9. Act as the face of the organization, building brand awareness and networking within the disability and community care sectors.
Requirements:
  • Relevant degree with one year of experience; three-year degree with two years of experience; associate diploma with relevant experience; or lesser qualifications with substantial experience.
  • At least 2 years in team leadership or support management within the NDIS sector.
  • Strong understanding of NDIS guidelines, statutory requirements, and organizational policies.
Our Commitment

We offer a supportive management team and a growing organization, providing ongoing professional development opportunities. Our goal is to enhance the lives of people with disabilities by providing high-quality, person-centred services and support under the National Disability Insurance Scheme (NDIS).

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