Field Service Technician

6 days ago

Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

About the Role

Hastings Deering (Australia) Ltd is seeking a skilled Field Service Technician to join our award-winning team in Mackay. As a Field Service Technician, you will be responsible for diagnosing, repairing, and maintaining Large and Ultra Class CAT Mining equipment.

This is a Permanent, Full-time role working an even time roster. You will report to the Field Service Foreman and be expected to:

  • Provide maximum satisfaction to our customers by ensuring all maintenance and repairs are carried out to the highest possible standard
  • Research and consult the correct and latest service information systems for specific procedures, instructions, and specifications
  • Take all reasonable steps to ensure that assigned tasks are free of faulty workmanship, assuring quality in the finished product
  • Ensure repairs are carried out using the appropriate control guidelines to ensure that rework jobs do not occur
  • Ensure all assigned tasks are completed within required target times
  • Ensure that the customer is part of the decision process on large dollar value item repair or replacement and is kept informed of all matters in relation to the job, including job progress
  • Support the sale of genuine parts, and when requested, give guidance and advice to the customer on supply of genuine parts

Why Hastings Deering?

At Hastings Deering, our people are our heart. When you start something big with us, you'll have access to:

  • A competitive hourly rate and competency-based pay increases
  • Field Service Allowance
  • Employee discounts, rewards, and incentive programs
  • Income protection insurance
  • A balanced work schedule working an even time roster
  • Dedicated programs and utilities to support your physical, mental, and financial health
  • Opportunities for training, mentorship, and career development specific to your role
  • A supportive, diverse, and inclusive team spread across Australia and internationally
  • Ask us about our employee bonus payments. Earn up to $1000 per quarter

About You

A successful teammate will have experience in:

  • Relevant Trade qualifications and demonstrated service and repair experience on CAT
  • Site-based mining roles will require current coal board medical and a Std 11 Qualification or the ability to acquire via HDAL
  • 3-5 years' post-trade experience on mining equipment
  • Well-developed communication and customer service skills
  • The ability to work autonomously and as a team as required
  • Demonstrated and proven ability with desktop computers and devices
  • Experience on Caterpillar Diagnostic Systems (ET Vims, SIMSi, and SIS)
  • Commitment to a high level of workplace health and safety
  • Your ability to work under pressure during peak periods is essential

To Apply

Hit the 'Apply Now' button.

Enquiries

Please call 1300 071 618.

Contact Person

Talent Acquisition Partner – Marta Markovic

About Hastings Deering

Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport, and commercial construction, power systems, government, primary industries, and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands, and New Caledonia, with our headquarters based in Brisbane, Australia.

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