Lead Fraud Prevention Specialist

2 days ago

Sydney, New South Wales, Australia beBeeFraud Full time $120,000 - $180,000

The Fraud Operations Manager role supports the Head of Fraud in leading operations, driving high-performance culture, delivering on fraud strategy, and providing advice on fraud-related risks.

You will play a key role in protecting customers by reporting and remediating Fraud and Scams.

This involves:

  • Leading an operations team to deliver high-quality service and analysis
  • Managing alert queues and assessing cases generated via our fraud monitoring platforms
  • Ensuring compliance with internal policies and procedures, as well as upcoming external regulation
  • Contribute to implementing the fraud policy across the organization

Key Responsibilities

  • Minimising harm to customers and stakeholders resulting from fraud & scam events
  • Providing advice to internal stakeholders regarding fraud risk & vulnerabilities
  • Execution of team resourcing, development, and engagement within corporate framework
  • Supervision of the operations team performance & compliance
  • Generation of insights & trends reporting
  • Compliance with SLAs and industry regulatory requirements
  • Support in assessing and managing material & escalated fraud events
  • Expansion of fraud monitoring and assessment capabilities into new products & typologies

Your Experience

  • 5+ years of people leadership experience in operations
  • Demonstrated expertise in fraud & scams
  • Fraud or Financial crime related qualifications highly regarded but not essential

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