Customer Relations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeEngagement Full time $110,000
Job Title: Customer Engagement Manager

This role is responsible for developing and maintaining strong relationships with customers to drive business growth and retention.

About the Role:

  • We are seeking a skilled professional to develop a clear understanding of our value proposition, products, and services. This includes presenting them to customers directly and via participation at sector events.
  • The successful candidate will be responsible for handling inbound leads, customer enquiries, resulting proposals, contract renewals, and variations.
  • An essential aspect of this role is establishing strong relationships with key staff in each customer organisation.
  • We require someone to develop an account plan and opportunity view for each customer, mapping our products across the customer environment and planning appropriate engagement activities.
  • The point of escalation contact for the customer in relation to contractual performance of obligations will be handled by the successful candidate.
  • Collaboration with our Marketing and Communications team is necessary to identify and capture customer 'stories of impact' that reflect our value proposition.
  • The selected individual will contribute to our product strategy as the voice of the customer.
  • Participation in strategic initiatives as agreed will also be required.
  • Other duties as directed and appropriate to the position from time to time will be allocated.

Key Selection Criteria:

  • A passionate commitment to the development of the not-for-profit sector, including understanding technology as a driver in sector capacity development and alignment to our vision, mission, and values.
  • Experience with technology-based product and service teams, including business development, sales execution, account management, and customer retention in a fast-paced, customer-driven environment.
  • The ability to interpret technology and market trends to position our products and services effectively with customers.
  • Strong stakeholder and account management skills, with a proven ability to work with internal teams to manage customer relationships.
  • Experience working with customers and partners across not-for-profit, government, corporate, and academic sectors.
  • Excellent verbal and written communication and influencing/negotiation skills.
  • Tertiary qualifications in a relevant field are highly desirable.

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