Housing Specialist

2 days ago

Sydney, New South Wales, Australia beBeeHousing Full time $66,000 - $89,000
Housing Specialist Role

Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, offering Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs to people with a disability.

The organisation serves all regions of Metropolitan Melbourne, Sydney & Gold Coast. It's rapidly growing and expanding its care services with over 500 Support Workers & Clients to date.

The Housing Specialist is one of the key executives at Permalink Support Services, responsible for client intake, housing assistance and management, customer relations development, conflict resolution services, and communication between clients, support coordinators/stakeholders and administration teams.

Key Responsibilities:

  1. Initiate client intake, set up housing plans, weekly budget and provide a weekly 3.5hr service engagement to seek appropriate housing.
  2. Attend to high profile clients and severe complex cases searching for private rental, community housing or short-term accommodation.
  3. Organise private property searches and book inspection appointments with clients.
  4. Connect with clients weekly via calls and send confirmation messages for inspection bookings, lease approvals and other necessary communications.
  5. Work in a multi-disciplinary team including Client Services managers, clients, support coordinators and external stakeholders to sustain tenancies.

Requirements:

  • Tertiary or diploma qualifications in a Health or Human Service-related field.
  • Customer service skills and problem-solving capability, particularly in customer relations and building organisational capability within a disability and NDIS service framework.
  • Computer skills including experience with Microsoft Office and the ability to adapt to new systems/databases.
  • Demonstrated understanding of mental health, autism, and disability service standards.
  • A good understanding and knowledge of customer relations and NDIS frameworks, and the ability to build and manage relationships with customers/participants and their employees.
  • A broad range of influencing skills, experience producing high-quality written communication, and the ability to develop and maintain relationships with a diverse set of support coordinators, support workers, and administration staff.
  • Strong interpersonal skills, including the ability to communicate effectively with a range of people and in various situations.
  • Flexibility to work reasonable additional hours to fulfill the scope of the role.

Induction Requirements:

  • NDIS Worker Screener Check
  • COVID-19 Infection Control Training
  • NDIS Module Certificate

We are committed to creating positive changes to enable all people with a disability to be respected equally and reach their full potential to live a prosperous life.

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