Highly Skilled IT Support Specialist
2 days ago
We are seeking a highly skilled IT support specialist to join our team. As an IT support specialist, you will be responsible for providing top-level end-to-end IT support to small and medium enterprises.
About the RoleThe ideal candidate will have at least 4+ years of experience in managed services provision, with a strong focus on customer service and problem-solving skills. You will be motivated by helping customers resolve technical issues across various technologies, including cloud security, M365, Azure, Office 365, servers, backups, network, firewalls, and ticketing systems.
Key Responsibilities:- Provide over-the-phone and on-site support to end-users
- Experience supporting multiple clients simultaneously
- Resolve customer issues by working on tickets and managing incidents
- Analyse and fix the root cause of problems
- Outstanding communication and customer service skills
- At least 4+ years of MSP experience supporting multiple customers simultaneously
- MSP experience with ability to multitask and deal with multiple customers in varying IT capability
- IT certifications or degree preferred
- Support experience across Microsoft 365, Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, and Azure knowledge
This role offers a good working environment and long-term career opportunities.
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