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IT Support Specialist
3 weeks ago
IT professionals with excellent technical and problem-solving skills are sought after to fill this exciting role. The ideal candidate will possess a solid understanding of IT infrastructure, network protocols, and operating systems. They should be able to analyze complex problems, identify solutions, and implement them efficiently.
Key Responsibilities:- Manage and maintain the service desk, updating and assigning requests as necessary
- Provide first- and second-level technical support for hardware, software, and network issues
- Assist in the installation of hardware and software, working closely with Mosaic IT
- Ensure that all staff have functioning equipment, services, and networks
- Resolve incidents arising from hardware, software, and network issues
- Coordinate user and resolver efforts during service disruptions
- Identify opportunities for improving Service Desk capabilities, IT services, and business processes
- Collaborate with various business units to support and maintain customer data and system integrations
- Familiarity with ITIL work practices and procedures
- Experience with ServiceNow, Service Desk Plus, or equivalent toolsets
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and prioritize tasks effectively
- 12 leave credits upon regularization
- HMO benefits upon regularization
- Hybrid setup after training
- Game lounge access
- Shorelife perks (gym membership discounts and more)
- Engaging monthly activities
- Free barista-style coffee
- Free parking and shuttle services
- Employee referral incentives
- Mid-senior level
- Full-time
- Information Technology
- Human Resources