Customer Value Specialist

2 weeks ago

Hornsby, New South Wales, Australia Bupa Full time
About the Role

Bupa is committed to providing exceptional care to its customers. As a Customer Value Specialist, you will play a crucial role in delivering health solutions and claim resolutions that meet the needs of our customers.

You will be responsible for:

  • Providing personalized recommendations of health and wellbeing products based on customer needs, highlighting the value and benefits of these products.
  • Developing business and community-based relationships that promote the Bupa brand and products, driving the acquisition of new members.
  • Taking a customer-first approach, you will assist existing Bupa members in their day-to-day transactions, ensure they understand the full value of their health insurance product, and provide solutions to any identified concerns or needs.
  • Educating members on all the benefits they can access, promoting a deeper understanding of their health insurance product.

This is a full-time permanent position, working 38 hours per week including rotating Saturdays.

As a Korean speaking applicant, you will be able to assist our diverse customer base and play a vital role in delivering an outstanding customer experience.

Bupa is an equal opportunity employer, committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply.

What We Offer

At Bupa, we believe in caring for our employees and providing a supportive environment for them to thrive. We offer a range of benefits, including:

  • Training and development opportunities to support your career growth.
  • A comprehensive global health and wellbeing program, Viva Healthier and Happier.
  • A supportive and inclusive work environment.

We are committed to supporting our employees in achieving their full potential and contributing to the success of the organization.

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