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Senior Genomics Specialist
2 months ago
Oxford Nanopore Technologies is a leading biotechnology company headquartered in the UK, with a global presence in multiple locations. Our company employs experts from various fields, including nanopore science, molecular biology, informatics, engineering, electronics, manufacturing, and commercialization.
We are seeking a highly motivated and driven individual to join our Technical Services team as a Field Applications Specialist. This role will be based in Sydney, New South Wales, and will involve working with a cross-functional team to provide technical expertise, training, and representation for our products.
Key Responsibilities- Provide front-line applications support to customers on all aspects of the nanopore sequencing workflow, including sample preparation, sequencing, and bioinformatics.
- Assist customers in experimental design, data collection, data management, pipeline development, data analysis, workflow implementation, and validation.
- Collaborate with internal and customer-facing teams to deliver high-quality technical expertise to customers.
- Troubleshoot, learn, and implement new methods of identifying customer problems, uncovering their needs, and suggesting working solutions based on our products.
- Coordinate and deliver trainings at customer sites, attend conferences, and Nanopore Days.
- Work with the regional Technical Applications and Sales teams to provide support to strategic customer accounts.
- Support the onboarding, certification, and maintenance of Service Provider Accounts.
- Record and document all relevant information from customers and prospective customers into the CRM.
- Onboard and mentor junior members of the team.
- A PhD degree in a relevant field, such as Bioinformatics, Molecular Biology, Genetics, Life Sciences, etc.
- A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology, and related fields.
- Strong Bioinformatics skills are preferable.
- Knowledge and experience on NGS platforms, as well as experience in presenting, teaching, or training other scientists.
- Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques, and results.
- Proficiency with data visualization and analysis techniques is desirable but not essential.
- An approachable manner that encourages interaction with others and a strong commitment to customer satisfaction.
- Excellent trouble-shooting skills and ability to manage different priorities.
- Some travel (~30-50%) is a part of this role, depending on how efficient remote support is implemented.
- Working rights to work in Australia (we do not offer sponsorship for this role).
- An attractive bonus.
- Generous pension contributions.
- Private healthcare.
- An excellent starting salary.
