Claims Manager
7 days ago
Key Responsibilities:
The ideal candidate will be responsible for overseeing the activities of an assigned claims team and providing guidance to team leaders on general company claims policy.
Responsibilities include but are not limited to:
- Reviewing and settling complex claims
- Developing and managing vendor relationships to achieve optimal case outcomes, cost efficiency, and performance metrics
- Supervising the investigation and settlement of all claims within the Team
- Handling complaints and investigations of suspicious/fraudulent insurance claims
- Creating and implementing claims management strategies and plans that reflect the company's overall business development and profit objectives
- Ensuring ongoing claims administration is handled efficiently and appropriately
- Guaranteeing compliance with relevant legislation and regulatory requirements
Requirements:
- Excellent analytical, negotiation, and communication skills
- Leadership skills
- Ability to multitask and meet deadlines
- Effective organisational skills
- Strong customer service focus
- Advanced skills in Microsoft Excel
- Solid knowledge of claims administration procedures and related systems
- Minimum 5 years management experience preferably in claims management
- Strong knowledge of strata, property, and legal liability claims
- Experience handling technical and complex claims
- Legal tertiary qualifications (highly regarded)
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