Information Governance Specialist

5 days ago

Sydney, New South Wales, Australia beBeeKnowledgeManagement Full time $90,000 - $105,000

Role Overview

We are seeking a highly skilled Information Governance Specialist to join our team in Macquarie Park, Sydney.

The successful candidate will be responsible for managing and maintaining the Service Desk's knowledge base, ensuring its accuracy, relevance, and effectiveness in supporting operational needs.

This role involves creating user-facing materials to promote awareness and self-service capabilities, thereby reducing reliance on direct Service Desk assistance.

Key Responsibilities:

  • Identify and implement opportunities to improve the Service Desk knowledge base and management practices, ensuring alignment with ITIL guidelines.
  • Promote and ensure compliance with knowledge management standards and best practices within the Service Desk team.
  • Ensure timely and accurate publication and regular review of knowledge base content, updating as necessary.
  • Develop and deliver user guides and instructional materials to empower end-users and reduce reliance on Service Desk support.
  • Provide backup support for the Service Desk team by managing tickets and calls during peak times or staff shortages.

Requirements:

  • Good understanding of knowledge management principles and ITIL framework.
  • Excellent written and verbal communication skills with attention to detail.
  • Ability to work independently and collaboratively, prioritizing tasks effectively.
  • Experience with knowledge management software and IT service management frameworks; ITIL4 Foundation certification is desirable.
  • Minimum of 1-2 years of experience in IT Service Desk or knowledge management roles.
  • Capable of effectively communicating complex technical concepts to non-technical stakeholders and understanding information architecture principles.
  • Legal working rights within Australia.

Career Advancement Opportunities

With continual growth and new product development on the horizon, you will experience an innovative and autonomous environment where you are a valued part of our overall success.

You will work within cross-functional teams and with highly experienced professionals who know our business inside out.

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