Senior Service Delivery Lead

2 days ago


Melbourne, Victoria, Australia Novigi Pty Ltd Full time
About This Role

We are seeking a highly skilled and experienced Client Success Manager to join our team at Novigi Pty Ltd.

The successful candidate will be responsible for leading the execution of technical managed services, ensuring delivery teams meet SLAs, KPIs, and contractual obligations for clients.

This role involves owning the execution of services and leading the team responsible for delivery, ensuring they are resourced effectively and operating at peak productivity while fostering a culture of accountability and continuous improvement.

The CSM will also act as the primary point of contact for senior client stakeholders, ensuring clear communication, managing expectations, and providing structured updates and reporting to both clients and internal leadership.

  • Key Responsibilities:
  • Service Execution & Delivery Oversight
  • Stakeholder Engagement & Business Development

Required Skills & Experience:

  • 10+ years in managed services, delivery, or operational oversight leadership roles
  • Proven ability to lead service execution while managing client relationships at a senior level


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