Business Growth Specialist

3 days ago

Australia beBeeGrowth Full time $120,000 - $140,000

Job Title: Small Business Banker

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About the Role:

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We are seeking a highly skilled and experienced professional to join our dynamic team as a Small Business Banker. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our small business customers.

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Key Responsibilities:

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  • Provide personal and meaningful phone-based conversations with our small business customers and referral partners to provide an integrated customer experience.
  • Work together as a team performing credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA).
  • Manage lending and product requests for small business customers with long term AAA pipeline for the customer portfolio.
  • Owning retention related activities to bring NAB closer to customers to deepen the my Bank' footprint; including customer complaints and escalations through to resolution.
  • Assessing economic value and risk potential of new business to NAB.
  • Providing expertise and insights about business options whilst tempered with a balance for risk for growth and innovation.
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Requirements:

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To be successful in this role, you will need to have:

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  • Experience in an in/outbound sales contact centre and/or a traditional distributed business model that specialises in solutions and relationship management for customers from $0-$5M in home lending and $0-$2M in small business lending.
  • A tertiary qualification in a business-related discipline.
  • Delegated lending authority that enables you to hit the ground running on day one in our dynamic and fast-paced environment.
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What We Offer:

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We offer a range of benefits and opportunities for career advancement. These include:

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  • Access to ongoing education and training programs.
  • Paid volunteer leave.
  • Banking discounts.
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Join Our Team:

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At NAB, we strive to create a diverse and inclusive workplace where everyone feels valued and empowered to be their true selves. If you are passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity.

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