Community Manager

1 week ago


Hervey Bay, Australia Ingenia Communities Full time
About the Role

We are seeking an experienced and hands-on Community Manager to effectively manage the day-to-day operations and resales within our lifestyle community. This Community Manager position is responsible for full management of all operational aspects associated with the Community and promoting and selling resale homes within the community.

Key Responsibilities:
  • Engage with residents to curate a social and wellness program that builds on community engagement and fosters a sense of belonging.
  • Provide exceptional customer service to all residents, guests, and community members, addressing any questions or concerns in a timely and professional manner.
  • Manage the financial aspects of the community, including budgeting, profit and loss, and reporting.
  • Coordinate the effective management of the onsite team, including grounds and maintenance, cleaning, and administration staff.
  • Ensure the community presents to a high standard and maintain the health, safety, and compliance requirements of the community.
  • Support the Construction and Development teams with new homes delivery, installation, and refurbishment of resale homes.
  • Establish relationships within the local community to benefit the residents of the community.
  • Build and maintain relationships with vendors to educate them about our selling services, ensuring high conversion rates and the success of resales.
  • Act as the selling agent and advocate for customers, providing guidance throughout the selling and buying process.
  • Conduct property/community tours and provide information to interested buyers about available homes and amenities.
  • Manage the CRM database with active resale listings and buyer information.
  • Negotiate offers, counter offers, and contract terms on behalf of vendors to secure the best possible deals.
  • Monitor market trends and competitor activities to stay informed about industry developments and adjust sales strategies as needed.
About You

We are looking for a self-starter with excellent leadership qualities, outstanding relationship building skills, and exceptional customer service skills. The ideal candidate will have experience in real estate, hospitality management, or aged care, and be able to identify problems and use initiative and effective communication skills to resolve them.

The successful candidate will also have the ability to respond well to emergency situations and have demonstrated capability and experience in the management of maintenance of buildings and grounds.

Culture and Benefits

We offer a competitive package, flexibility, extensive training and development, career progression, and generous reward and recognition programs. Our company culture is inclusive and friendly, and we offer a unique and varied role with opportunities for growth and development.


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