
Senior Portfolio Manager
1 week ago
Our organization is seeking an experienced professional to lead and manage the strategic direction, relationships, and outcomes within an allocated portfolio of NSW Government agencies.
The primary purpose of this role is to foster exceptional partnerships and drive positive customer and business outcomes for our customers and communities.
The successful candidate will work across the organization to review the performance of their agency portfolios, collaborate with internal and external stakeholders to support best practice in claims and injury management, and develop tailored engagement plans that align with the needs and challenges of the portfolio.
Main Responsibilities:
- Build and maintain strong relationships with NSW Government agencies to ensure alignment with strategic priorities and high-quality service delivery.
- Act as a central point of contact for our government agency partners, fostering trust and collaboration to support shared objectives.
- Collaborate with internal and external stakeholders to support best practice in claims and injury management.
- Develop and maintain flexible engagement plans that align with the needs and challenges of the portfolio.
- Use data and insights to shape engagement strategies, monitor performance, and influence positive change - both internal and external.
- Contribute to the planning and delivery of initiatives that support continuous improvement across the organization.
- Provide expert guidance and act as a central point of contact for agency relationships, ensuring clear communication and accountability.
About You:
You are a strategic thinker, a relationship builder, and someone who thrives in a dynamic and collaborative environment. You're passionate about delivering meaningful outcomes and understand the value of strong partnerships in driving performance and continuous improvement.
To be successful in this role, you'll need:
- Proven experience in stakeholder engagement, account management or relationship management, ideally within insurance, government, or a regulatory environment.
- A sound understanding of claims or injury management frameworks and the ability to navigate complex stakeholder environments.
- A data-driven mindset, using insights to shape how you engage with customers and stakeholders to drive continuous improvement.
- Excellent communication and negotiation skills, with a track record of building trust and accountability across diverse stakeholder groups.
- Confidence and credibility in influencing stakeholders at all levels, including senior / executive leaders and external partners - preferably within government agencies.
- Resilience and proactivity, with a solutions-focused mindset and the ability to manage competing priorities in a fast-paced environment.
- Experience within the NSW Treasury Managed Fund scheme, or a strong understanding of its structure, stakeholders, and objectives, will be highly regarded.
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