Village Operations Manager

3 weeks ago


Brisbane, Queensland, Australia Gough Recruitment AU Full time

The village you'll be supporting is a high-end, luxurious retirement community set on tranquil grounds in Brisbane's southern suburbs.

We're looking for someone to assist the Village Manager in ensuring smooth daily operations and contributing to the overall resident experience. This role offers a rewarding balance of operational management and resident engagement.

Duties and Responsibilities:

  • Resident Relations: Build strong connections with residents to create a positive, inclusive community. Support resident admissions, lifestyle programs, and coordinate regular communications.
  • Operations and Facility Management: Assist in overseeing the village's presentation, maintenance, and grounds to ensure safety and comfort. Manage stock control, ordering, and food safety standards within the café and other amenities.
  • Community Engagement and Sales Support: Provide tours to prospective residents and respond to initial sales inquiries, helping to maintain a positive first impression. Attend Resident Committee meetings, fostering collaboration and community.
  • Staff Management: Assist in recruiting, training, and scheduling staff. Ensure staff compliance and support ongoing development and engagement within the team.

What We're Looking For:

  • Strong interpersonal and communication skills, with a warm, approachable demeanor.
  • Prior experience in a similar role within retirement living, property management, or aged care environments.
  • A proactive, service-oriented mindset with a commitment to resident satisfaction.
  • Ability to balance operational demands with the needs of a community-focused environment.

This position offers an estimated salary range of $75,000 - $85,000 per year, plus superannuation benefits. The ideal candidate will have a passion for creating a supportive, engaging environment and be able to manage operational duties effectively.



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