Excellent Customer Experience Coach

5 days ago


Ascot, Queensland, Australia beBeeService Full time $113,371 - $155,221
Customer Service Excellence Manager

Drive exceptional customer experiences through coaching and training, fostering a culture of service excellence.

This is an opportunity to join a passionate team focused on empowering customer-facing colleagues to deliver outstanding service.

Your Responsibilities:
  • Use your coaching expertise to uplift capability and drive exceptional customer outcomes
  • Partner with leaders and team members to embed best-practice coaching and training
  • Be a trusted advisor, shaping performance through data, feedback and continuous improvement
  • Deliver impactful coaching and training—both virtually and in person
  • Support the development of junior coaches and contribute to the evolution of our coaching frameworks
Key Qualifications:
  • Collaborative and passionate about driving business performance
  • Strong communicator with the ability to influence, motivate and uplift others
  • Curious and committed to continuous improvement
  • Customer-first mindset
  • Data-driven and observant in assessing capability and driving service excellence
Benefits:
  • Flexible working so that you can balance life in a way that works for you
  • The resources you need to grow your career and develop to your full potential
  • Annual volunteer leave so that you can give back to the causes close to your heart
  • A range of work perks across financial, lifestyle and general wellbeing initiatives


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