Strategic Operations Manager

3 weeks ago

Kingston, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role:

We're seeking a skilled Team Manager, Workers Compensation to join our Canberra office. As a key member of our team, you'll be responsible for delivering exceptional customer service while ensuring compliance with all relevant policies, laws, and regulations.

Key Responsibilities:

  • Ensure the delivery of superior customer service while maintaining compliance with all relevant policies, laws, and regulations.
  • Develop and maintain effective communication and relationships with other business functions.
  • Lead, coach, mentor, and develop a high-performing team to improve negotiation, customer service, and technical skills.
  • Act as an escalation point for complex queries or complaints, identifying root causes and providing solutions.
  • Monitor and ensure procedures are compliant with AAL, the Code of Practice, and other regulatory standards.

About You:

  • Extensive experience relevant to a designated functional area.
  • Ability to make independent and collaborative decisions, taking responsibility for the consequences.
  • High attention to detail and ability to interpret complex information.
  • Ability to plan, prioritize, organize tasks, and manage competing resources and demands.

What's On Offer:

  • A supportive and open-minded team environment focused on customer outcomes.
  • A sense of belonging and a workplace culture that values diversity and inclusion.
  • Flexible and remote working options to support work-life balance.
  • Access to on-demand learning resources and career development programs.
  • Competitive insurance products, deals, and discounts, and offers for health and well-being.

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