Customer Service Representative

1 month ago


CoomaMonaro, Australia Snowy Hydro Limited Full time
Job Title: Customer Service Officer

About the Role:

Snowy Hydro Limited is seeking highly motivated and customer-focused individuals to join our team as Customer Service Officers at our Snowy Hydro Discovery Centre and Cafe in Cooma. As the public face of Snowy Hydro, you will provide exceptional customer service and hospitality to our visitors, ensuring a memorable experience for all.

Key Responsibilities:

  • Provide high-quality customer service and complete cash sales
  • Prepare food and beverages, serve, and clear tables
  • Maintain the highest standard of quality, food presentation, hygiene, and safety in food preparation and cooking areas and the cafe seating areas
  • Handle all telephone enquiries in a timely manner
  • Support group visitation experiences, including school groups
  • Work within Snowy Hydro safety procedures and policies to ensure a safe environment for employees and visitors
  • Provide accurate information about Snowy Hydro, the Snowy Scheme, and renewable energy

Requirements:

  • Excellent customer service skills
  • A sound level of computer skills and experience
  • Awareness of COVID-related hygiene and restrictions
  • An ability to work within a large team and unsupervised as required
  • An alignment with our Snowy Hydro corporate values

What We Offer:

This is a casual position with flexible hours available. Our operating hours are from 8am - 4.30pm Monday to Friday and 9am to 2pm on Saturday and Sunday. There is opportunity to choose shifts on days and hours that suit you, although flexible availability will be highly regarded. Excellent hourly rate with additional penalty rates applied to weekend shifts.

How to Apply:

Please include a cover letter with your application.



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