Helpdesk Technician II

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $98,765 - $123,456

Job Opportunity: Service Desk Support Technician

About the Role

We are seeking an experienced Service Desk Support Technician to join our Internal Systems IT Support Team. As a key member of the team, you will provide in-person and remote IT support to staff and team members, serving as an escalation path for other support team members.

Key Responsibilities
  • Provide quality support on workstations and laptops, troubleshooting and resolving technical issues.
  • PC Imaging, inventory, and lifecycle support for equipment.
  • Serve as an escalation path for local IT Support Technicians.
  • Installation and troubleshooting of printers and other peripherals as required.
  • Provide instruction to our user community on computer use and productivity applications.
Requirements
  • Outstanding customer service skills and commitment to end-user experience.
  • Desktop support experience with Windows Operating Systems (Windows 10) and Macintosh.
  • Experience in investigating and troubleshooting hardware and software problems.
  • Demonstrated knowledge with Microsoft Office 365.
  • Ability to participate on on-call rotation.
Desired Skills
  • Exposure to IT Asset Management controls.
  • Ability to work with diverse personality types, possessing a positive and can-do attitude.
  • Experience with JIRA, SharePoint, and Salesforce is a plus.
  • Demonstrated written and verbal communication skills.
  • Effective teaming skills and aptitude for learning new technologies.
Benefits
  • A supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term insurance.

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