Financial Services Expert

2 days ago

Batemans Bay, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

As a Financial Services Expert, you will be working in our Batemans Bay Branch as a Customer Banking Specialist. This role offers an exciting opportunity to deliver exceptional customer experiences and positively impact our customers' lives.

Job Description
  • You will have in-depth conversations with every customer about their overall banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products.
  • You will complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • You will provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
  • You will problem solve & provide effective solutions while championing our processes, procedures & drive our risk-adverse culture.
Required Skills and Qualifications
  • You will have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
  • You will have excellent communication skills & the ability to articulate financial terms in a clear way.
  • You will be able to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
  • You will have the ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • You will have a genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Benefits
  • We offer competitive salaries starting from $75,000 per annum, plus benefits that include salary packaging and flexible work arrangements.
  • Our employees enjoy access to exclusive discounts, rewards and perks, as well as opportunities for professional development and career advancement.

Estimated Salary: $75,000 - $90,000 per annum (dependent on experience)

Please note that this is a contract role for 12 months ending January 2026, with a guaranteed minimum of 33.45 hours per week, Monday to Friday, 9.00am - 4.30pm.

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