Customer Banking Advisor
3 days ago
This role is part of the Retail Banking Services (RBS) team at Commonwealth Bank of Australia. Our team delivers a seamless banking experience to more than 10 million personal and small business customers.
We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives.
Key Responsibilities
- Have in-depth conversations with customers about their overall banking needs.
- Support customers with enquiries and process applications for credit products.
- Complete Financial Health Checks to assess customers' financial needs.
- Provide options for customers through education and demonstration of in-branch technology and digital banking options.
- Problem solve and provide effective solutions.
Requirements
- Proven experience delivering exceptional customer service in financial services, retail or hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial environment and see the big picture for customers.
- A genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing of our customers.
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